PAUL DONOFRIO

With over 20 years of experience in the automotive industry, Paul Donofrio brings a wealth of knowledge and expertise to his role as CEO and President of CTW. His career is marked by a deep technical background and a strong focus on service management, encompassing a wide range of functions including warranty claims creation and processing, return parts, and service department process improvements.

Paul’s journey began with a notable carrier as a claims auditor for Chrysler Canada, where he honed his skills in field auditing and service operations. His extensive technical experience in service and parts, combined with his insights into dealership service operations, has equipped him with a comprehensive understanding of the industry’s challenges and intricacies.

Drawing from his extensive career in the Canadian trucking industry, Paul has developed a nuanced appreciation of both owner and dealership perspectives. His unique insights into the Canadian automotive context allow him to address industry-specific challenges with precision and innovation.

In his role at CTW, Paul leverages his training as a coach to empower his team, fostering a culture of continuous learning and development. He is dedicated to creating and implementing effective training programs that ensure every team member is well-versed in both field and dealership experiences.

As the strategic leader of CTW, Paul is committed to providing consultative support and unbiased advice to clients, helping them navigate and overcome their specific challenges with confidence. His goal is to position CTW as the premier strategic resource for automotive dealerships, offering tailored solutions and expert guidance in an ever-evolving industry landscape.